A variety of tools are used to assist in the assessment phase of our consultative process including surveys, focus groups, interviews, and other assessments we deem to be the best fit for a given situation.
On-line assessments are provided as part of our consultative process using a web application, Qualtrics. If you are considering measuring customer service, employee satisfaction, or any other workplace assessment, contact Bruce Drummond at 335-5186.
For general information on assessments and surveys, visit the Balanced ScoreCard Institute. The Survey Handbook, available on that site, written by Archester Houston, Ph.D., Department of the Navy, is especially useful for survey creation.