Administrative Services

Campus Address
121-10 USB
Mailing Address

121 University Services Building, Suite 10
Iowa City, IA 52242-1911
United States

The UHR Welcome Center is open 8:00am-5:00pm, Monday through Friday.

The HR 2020 project provides a vision for expanding strategic payroll and accounting functions, advancing HR transaction processes and systems, and enhancing HR service delivery initiation.

The project is organized in five tracks that are interdependent on one another:

Track 1: Payroll Department Realignment

Goal: Reorganize current Payroll staff into separate Payroll Services and University Workforce Operations teams

Lead: Terri Hein

Drawing on findings from a 2018 external review, Tracks 1, 2, and 3 will organize the existing Payroll department into two teams:

  • Payroll Services group chiefly responsible for accounting, financial reporting, and payroll processing and taxes
  • University Workforce Operations group responsible for HR transactions and functional administration of pay and leave management

Track 1 will enhance the Payroll Services group’s emphasis on strategic accounting, including regulatory compliance, data analytics, and internal controls.

Track 2: Transaction Service Redesign

Goal: Streamline the current service-delivery model to encourage specialization and reduce errors

Lead: Dan Schropp

Track 2, led by University Workforce Operations, will develop a trained network of transactional experts. This shift will reduce errors, improve data consistency, and support automation.

Track 3: Transaction System Enhancements

Goal: Enhance IT systems that support HR transaction services

Lead: Dan Schropp

Track 3 will include developing new tools to support the new service model and improving the overall user experience. Current tools have been in place for 16 years and are due for enhancement.

Track 4: HR Service Delivery Redesign

Goal: Establish centralized reception for University HR, including all foot traffic and basic assistance/triage with questions about payroll, and benefits, with the option for other UHR services to be included in the future. 

Lead: Rebecca Olson and Mike Worthington

Track 4 is split into 2 phases. Phase 1 will create a one-stop welcome center to assist university faculty, staff, students and other guests. Welcome center staff will address questionstriage and track complex issues, and develop new employee-service tools.

Track 4 Phase 2 aims to offer more effective models for fielding questions that are transmitted in digital formats (including phone calls and email) related to payroll, HR transactions, benefits, and other UHR services. The goal of Track 4 is to reduce duplication and enhance overall service, leading to a better employee experience.

Track 5: Welcome Center Construction

Goal: Renovate a portion of University Services Building space to create the new welcome center and enhance building security.

Lead: Terri Hein

Track 5 will provide physical facilities for the welcome center. Renovations will also reclaim underutilized space.