Administrative Services

Campus Address
121-10 USB
Mailing Address

121 University Services Building, Suite 10
Iowa City, IA 52242-1911
United States

The UHR Welcome Center is open 8:00am-5:00pm, Monday through Friday.
Illustration of a flag.

Turning Feedback Into Innovation

University Human Resources (UHR) is committed to advancing UI strategic plan goals for student success, research, engagement, and diversity, equity, and inclusion. Throughout 2019, UHR utilized feedback to enhance efficiency; advance diversity, equity, and inclusion; improve the employee experience; and support talent and engagement.

Old Capitol with dusting of snow
200+ faculty and staff across campus helped develop and pilot the new Supervisor Training@Iowa curriculum

New Supervisor Development with DEI Focus

Feedback from shared governance, the Working@Iowa survey, and the employment practices review led UHR to launch Supervisor Training@Iowa. In fall 2019, shared governance, UI Health Care, and campus experts helped develop a curriculum that emphaszes diversity, equity, and inclusion.

sun setting behind the capitol building

HR Talent Pipeline

Needs assessments and workforce planning led to the expansion of a pilot program that rotates HR professionals among units and encourages HR partners to develop similar local initiatives.

3,801 hires completed using the new Jobs@UIowa system, with 35 percent fewer individuals initiating hiring requisitions.

Expert Recruiters

With support from UHR’s Talent Acquisition team, dedicated recruiters are managing processes, building expertise, ensuring consistent employment practices, and improving the experience for job candidates and hiring managers alike.

233 faculty and staff participated in leadership programming during fiscal 2019

Leadership Program Honors

UHR’s Organizational Effectiveness team earned a national LEAD Award for leadership programming, including the Executive Leadership Academy (21 grads from 20 departments in 2019) and the DEO and Academic Leadership Program sponsored with the Office of the Provost (nine 2019 grads).

70,222 applications processed for 3,731 postings in the new Jobs@UIowa system

Recruitment Efficiencies

Centralized job-board postings, integrated background checks, and automated candidate offer-and-hire paperwork has streamlined staff searches.


15.5 percent of UHR staff identify as minorities

More Diverse UHR Workforce

UHR recognizes the value of a diverse team. UHR staff who identify as minorities have increased by about 9 percent since fall 2016.


95 percent of active recruiters serving 10 of the 11 UI colleges completed new diversity, equity, and inclusion training

DEI Recruiter Training

Co-sponsored by UHR’s Talent Acqusition team, a new program on diversity, equity, and inclusion in recruitment aimed for stronger candidate pools and greater opportunity.

99 percent of staff performance evaluations completed for 2019

DEI Competencies

New universal competencies included in annual performance evaluations emphasized DEI expecations for all UI staff.

28 programs and organizations engaged in recruitment

Recruitment Partnerships

Responding to DEI action plan goals, Talent Acquisition is teaming up with campus and community partners to engage and attract diverse talent.

"Focusing on well-being helps us take care of patients, each other, and ourselves. This grant lifted spirits and supported our goals." Ellen Eulberg, Center for Disabilities and Development

New Local Wellness Programs

Eighteen campus departments applied for wellness grants to support local well-being programs tailored to work-group needs and interests.

1st place award for liveWELL's My Healthy LIFE Challenge

Award-Winning Wellness

The National Consortium for Building Healthy Academic Communities presented top honors to the UI in its 2019 National Wellness Challenge.


68 UI families have been assisted since enhanced elder caregiving launched in July 2019

New Elder Caregiving Services

After 25 percent of UI employees reported trouble doing their best work due to caregiving responsibilities, Family Services launched an enhanced elder caregiving program with local organization LivWell Seniors.

"Our partnership with EAP and UI Wellness arms our trainees with resilience skills, including when to look outside themselves for support." Lois Geist, UI Carver College of Medicine

Reduced Burnout

The Employee Assistance Program piloted well-being consultations in UI Health Care’s Department of Emergency Medicine and completed year two of a resilience curriculum for Intensive Care Unit fellows.

93 percent of 2019 survey respondents said they'd contact the Threat Assessment Team for help with future concerns

Threat Assessment Feedback

Community feedback is helping the Threat Assessment Team enhance support and improve safety for people who report concerns.


Streamlined Pay and Operations

After internal and external review feedback, UHR established distinct Payroll Services and Workforce Operations teams to boost efficiency and encourage innovation.

A group of students studying in a sunlit room.

Student Employment Transition

Following committee review, UHR assumed administrative responsibility for student employment (with the exception of Work Study) from the Office of Student Financial Aid.

University of Iowa Seal and Old Capitol Building

First Steps Toward Transaction Hubs

Input from campus representatives estabished local tasks, responsibilities, and information flow required for HR transactions, setting the stage for a new service model designed to reduce transaction errors.

29,000 calls, emails, and other contacts tracked in the first six months of 2019

Tracking Requests for Help

Responding to calls for one-stop support, HR units tracked questions from UI employees and documented common needs. Findings will inform training and resources for staff in a new help center.


1,300 employees chose UISelect or their 2020 health coverage

More Health Coverage Options

After a yearlong review of health benefits, UHR created UISelect, a new health plan designed for employees who want high-quality coverage and more say over costs.

Woman on rock climbing wall

Review of UHR Units

Reviewers recommended steps that liveWELL and Employee and Labor Relations can take to enhance services and efficiency—implementation will begin during 2020.

Download a PDF version of the 2019 HR Year in Review.