Processing of FSA Claims
Please allow 20 business days for the processing of claims. The processing timeline begins on the first business day after the claims are submitted. This does not include weekend days and/or holidays.
Claims are processed in the order in which they are submitted online or received in office. Due to the structure of our automated system, and in order to follow our established guidelines and ensure fair and consistent practices, we do not process claims out of order.
Submission of Online Claims
Employees are to submit claims electronically through Employee Self Service. Reasons for submitting online:
- the status of the claim is always visible
- the claim itself is available to you indefinitely
- there is no need to make copies of the documents submitted
- processing timeline is faster because the data entry step is completed when the claim is submitted
Once a claim is submitted in Employee Self Service, it is uploaded to the queue for processing. Claims are auto-loaded to processors in the order received. You can view the status of your online claim in Employee Self Service at any time. If you can see the claim as “Submitted,” it is in queue for processing.
Volume of Claim Submission
Peak times of the year
- End of the calendar year (usually November through mid-March)
- Deadline for submitting claims from previous year (usually April through June, can extend the processing timeline into following months)
High Claim Volume
- Processing may take longer than twenty (20) business days
Normal Claim Volume
- Processing should complete within twenty (20) business days
Low Claim Volume
- Processing may have a turnaround time of less than two (2) weeks