The UI Employee Assistance Program (UI EAP) is here to provide support for the emotional wellbeing of the faculty, staff and families of the UI community. We offer short term confidential counseling as well as information about community resources and support for supervisors. If your goal is to find a therapist in the community, you do not need to make an appointment. Our services are here for everyone regardless of gender, race or sexual orientation. UI EAP counselors will work with you to identify a provider in the community who will meet your social or cultural needs. We can help with this via email, phone, zoom or in person.
What Does EAP Offer
The UI EAP sees individuals, couples and families. Any permanent, faculty or staff who has a 50% or greater appointment is eligible. Our counselors can work with you about a variety of concerns.
There is no cost for our services.
- We offer 4 sessions a year per person and many feel that this is enough to help get through the current stressor.
- You do not have to use all 4 sessions, however, if more are needed, your EAP counselor will work with you to find an ongoing resource. We will bridge you to your first community appointment even if that requires more than 4 sessions.
We are an internal EAP so that means that your EAP sessions can only be used with our counselors; they cannot be transferred to a community resource. However, one does not need to go through EAP to see a counselor in the community and our UI insurances (UI Choice/UI Select) do not require you to have formal referral. If you want to engage in counseling to respond to your current distress and/or to engage in counseling to improve your life overall, please know we are here to help.
In the current time of Covid-19 and need for physical distancing, we are primarily using the “Tele-Mental Health” platforms of Zoom, Doxy.me or Skype. We have a limited number of face-to-face appointments available at UI Health Care. To schedule an appointment, employees may contact us by phone at 319-335-2085, Monday through Friday from 8 a.m. to 5 p.m., or email firstname.lastname@example.org. Limited evening appointments are available, and for crisis situations, we will make every effort to offer a same-day appointment.
Due to state-to-state licensing laws, our counselors may not be able to provide counseling to faculty and staff residing in other states and, unfortunately, cannot provide counseling to faculty and staff residing in other countries. If upon checking, it appears that the UI EAP cannot provide Tele-Mental Health therapy due to your location, we will work with you around connecting to someone in your community. Visit: Making an Appointment with a Community Provider
Release Time for Appointments
People often ask, how should I account for the time spent at my EAP appointment if it is during scheduled work hours. Employees may request release time from work for the initial EAP evaluation period. For subsequent appointments, employees may use available sick leave or vacation time as provided for in Sections III-22.2 and III-23.2. of the University's Operations Manual. Employees scheduled to work third shift may schedule appointments during office hours or by emailing EAP at email@example.com.
Location of Counseling Services
Please call (319-335-2085) or email us to find out how to connect to our services. We are offering primarily tele-mental health visits but we are able to provide a limited number of in person visits at UI Health Care.
Due to Covid-19, many of our faculty and staff are working remotely and might even be working from outside of Iowa. Our clinicians are licensed to see clients in Iowa. During the pandemic, some U.S. states have authorized mental health practitioners in Iowa to temporarily provide counseling to individuals residing out of state. These allowances are unique to each state and may have other limitations and expiration dates.
If the UI EAP is unable to provide counseling to you due to you being in a state or country in which our counselors are not licensed to practice, we will try to assist with finding resources to meet your needs. Should you have questions about how to navigate your options, the UI EAP might be able to provide a brief case management appointment via phone or Zoom to provide guidance in seeking services in your area.
Referrals for Ongoing Needs or Specialized Services
If you are interested in securing ongoing counseling in the community without using your EAP visits, please visit: Making an Appointment with a Community Provider. Or, your EAP counselor might suggest that you continue in counseling after your EAP visits are exhausted for the year. Either way, we will assist in identifying appropriate resources and can help facilitate referrals to other university or community providers. We often make follow-up contacts to ensure your individual needs are being met. Employees are responsible for payment of services obtained from other agencies or providers.