For Mid-to-Senior Level Leaders
- Recognizing trends - monitors data regularly to be aware of trends in services and products provided.
- Generating ideas - looks for and accepts alternative solutions.
- Evaluating and acting on ideas - uses clear process to judge potential of specific actions and provides direction.
- Planning for the future - ensures that the organization’s vision is shared and acted through staff actions.
- Adapting to change - provides purpose, resources and support to guide staff through change.
- Setting goals and objectives - drives efforts to link goals and objectives of each level to the organization’s mission.
- Organizing and orchestrating events - looks for cross-functional opportunities within area to maximize efficiencies.
- Monitoring and controlling performance - provides feedback to improve, maintain or recognize staff performance.
- Meeting schedules and deadlines - provides focus, resources, process improvement to maintain goals.
- Producing high-quality work - sets, communicates, evaluates and celebrates achievement of standards.
- Maintaining high productivity - provides climate that supports people doing their best work using examined processes.
- Meeting commitments - role models keeping promises and how to respond when commitments change.
- Handling pressure - recognizes their role in maintaining a culture where pressure is handled positively.
- Coping with own frustration - recognizes own feelings and acts to work productively.
- Developing own capabilities - continuously seeks learning new skills and applying them.
- Responding to feedback - is open to feedback, evaluates it and uses it to improve.
- Balancing work and personal life - develops personal view of quality time and effort in many aspects of living.
- Initiating relationships - understands that positive working relationships require intent and time.
- Maintaining relationships - knows that effort to maintain positive working relationships are necessary to an environment that encourages risk and innovation.
- Resolving conflict - attends to resolving conflict because it negatively impacts productivity.
- Responding to others' needs - is able to be flexible in responding to individuals using different approaches.
- Delegating responsibility - gives staff the direction, tools and support to work independently.
- Facilitating meetings - ensures that meetings are productive and inclusive.
- Motivating and inspiring others - coaches staff to engage in meeting goals and making improvements.
- Developing other people - teaches, shares, empowers, provides resources, etc., to assist staff to grow.
- Giving recognition to others - thanks staff for both effort and results in informal and formal ways.
- Building the team - provides direction, support and resources to maintain teams.
- Articulating ideas and information - recognizes needs of audience in conveying information.
- Listening to others - attends to the intent, feelings and thoughts of others before stating own ideas.
- Keeping other people informed - recognizes that information is required to engage staff.
- Giving performance feedback - engages in collaborative and regular feedback with all reports.
- Communicating expectations - ensures that staff know what is required of them.
- Expresses exciting visions of the future - keeps the vision and importance of the work immediate by communicating regularly with staff about the “big picture” and their role in it.
Reprinted with permission from Envisia Learning.