Competencies Assessed in LeaderView360

For Mid-to-Senior Level Leaders

Problem Solving

  • Recognizing trends - monitors data regularly to be aware of trends in services and products provided.
  • Generating ideas - looks for and accepts alternative solutions.
  • Evaluating and acting on ideas - uses clear process to judge potential of specific actions and provides direction.

Planning

  • Planning for the future - ensures that the organization’s vision is shared and acted through staff actions.
  • Adapting to change - provides purpose, resources and support to guide staff through change.
  • Setting goals and objectives - drives efforts to link goals and objectives of each level to the organization’s mission.

Controlling

  • Organizing and orchestrating events - looks for cross-functional opportunities within area to maximize efficiencies.
  • Monitoring and controlling performance - provides feedback to improve, maintain or recognize staff performance.
  • Meeting schedules and deadlines - provides focus, resources, process improvement to maintain goals.
  • Producing high-quality work - sets, communicates, evaluates and celebrates achievement of standards.
  • Maintaining high productivity - provides climate that supports people doing their best work using examined processes.
  • Meeting commitments - role models keeping promises and how to respond when commitments change.

Managing Self

  • Handling pressure - recognizes their role in maintaining a culture where pressure is handled positively.
  • Coping with own frustration - recognizes own feelings and acts to work productively.
  • Developing own capabilities - continuously seeks learning new skills and applying them.
  • Responding to feedback - is open to feedback, evaluates it and uses it to improve.
  • Balancing work and personal life - develops personal view of quality time and effort in many aspects of living.

Managing Relationships

  • Initiating relationships - understands that positive working relationships require intent and time.
  • Maintaining relationships - knows that effort to maintain positive working relationships are necessary to an environment that encourages risk and innovation.
  • Resolving conflict - attends to resolving conflict because it negatively impacts productivity.
  • Responding to others' needs - is able to be flexible in responding to individuals using different approaches.

Leading

  • Delegating responsibility - gives staff the direction, tools and support to work independently.
  • Facilitating meetings - ensures that meetings are productive and inclusive.
  • Motivating and inspiring others - coaches staff to engage in meeting goals and making improvements.
  • Developing other people - teaches, shares, empowers, provides resources, etc., to assist staff to grow.
  • Giving recognition to others - thanks staff for both effort and results in informal and formal ways.
  • Building the team - provides direction, support and resources to maintain teams.

Communicating

  • Articulating ideas and information - recognizes needs of audience in conveying information.
  • Listening to others -  attends to the intent, feelings and thoughts of others before stating own ideas.
  • Keeping other people informed - recognizes that information is required to engage staff.
  • Giving performance feedback - engages in collaborative and regular feedback with all reports.
  • Communicating expectations - ensures that staff know what is required of them.
  • Expresses exciting visions of the future - keeps the vision and importance of the work immediate by communicating regularly with staff about the “big picture” and their role in it.

Reprinted with permission from Envisia Learning.