For Front-line Supervisors to Mid-level Managers
Listens and understands the verbal communications of others.
- Two-Way Feedback
Keeps others informed in a timely manner.
- Written Communication
Expresses written thoughts and ideas in a clear and concise manner.
- Oral Communication
Conveys oral thoughts and ideas in a clear and concise manner.
- Oral Presentation
Presents individual and organizational viewpoints to groups in a clear and persuasive manner.
- Vision/Goal Setting
Shares a common vision and develops strategic goals for the organization.
Sets realistic and measurable goals and allocates resources.
Assigns work, clarifies expectations, and defines how individual performance will be measured.
- Administrative Control/Follow-Up
Develops procedures to evaluate and monitor job activities and tasks on an ongoing basis.
- Performance Evaluation
Provides on-going feedback and conducts timely and effective performance reviews.
- Performance Management
Provides others with regular and timely feedback on their performance and offers support when individuals are confronted with problems.
Rewards and recognizes performance in a timely and appropriate manner.
- Team Development
Creates and develops motivated, cohesive, and high-performance teams.
- Interpersonal Sensitivity
Takes actions that demonstrate consideration for the feelings and needs of others.
- Negotiation/Conflict Management
Negotiates and effectively resolves interpersonal differences with others.
- Coaching/Employee Development
Attracts, develops and retains talent. Effectively coaches, trains and develops others.
Utilizes appropriate interpersonal styles and approaches in facilitating a group towards task achievement.
- Employee Involvement
Involves employees in organizational planning, decision-making and problem-solving processes.
- Problem Analysis
Analyzes a situation, identifies alternative solutions, and develops specific actions.
Makes high-quality decisions when required.
Reprinted with permission from Envisia Learning.