Competencies Assessed in ManagerView360

For Front-line Supervisors to Mid-level Managers

Communication

  • Listening
    Listens and understands the verbal communications of others.
  • Two-Way Feedback
    Keeps others informed in a timely manner.
  • Written Communication
    Expresses written thoughts and ideas in a clear and concise manner.
  • Oral Communication
    Conveys oral thoughts and ideas in a clear and concise manner.
  • Oral Presentation
    Presents individual and organizational viewpoints to groups in a clear and persuasive manner.
  • Vision/Goal Setting
    Shares a common vision and develops strategic goals for the organization.

Performance Management

  • Planning/Organizing
    Sets realistic and measurable goals and allocates resources.
  • Delegation
    Assigns work, clarifies expectations, and defines how individual performance will be measured.
  • Administrative Control/Follow-Up
    Develops procedures to evaluate and monitor job activities and tasks on an ongoing basis.
  • Performance Evaluation
    Provides on-going feedback and conducts timely and effective performance reviews.
  • Performance Management
    Provides others with regular and timely feedback on their performance and offers support when individuals are confronted with problems.
  • Recognizing/Rewarding
    Rewards and recognizes performance in a timely and appropriate manner.

Interpersonal

  • Team Development
    Creates and develops motivated, cohesive, and high-performance teams.
  • Interpersonal Sensitivity
    Takes actions that demonstrate consideration for the feelings and needs of others.
  • Negotiation/Conflict Management
    Negotiates and effectively resolves interpersonal differences with others.
  • Coaching/Employee Development
    Attracts, develops and retains talent. Effectively coaches, trains and develops others.
  • Leadership/Influence
    Utilizes appropriate interpersonal styles and approaches in facilitating a group towards task achievement.
  • Employee Involvement
    Involves employees in organizational planning, decision-making and problem-solving processes.

Problem Solving

  • Problem Analysis
    Analyzes a situation, identifies alternative solutions, and develops specific actions.
  • Decisiveness/Judgment
    Makes high-quality decisions when required.

Reprinted with permission from Envisia Learning.