8 Step Problem Solving Process

Step 1: Define the Problem

  • What is the problem?
  • How did you discover the problem?
  • When did the problem start and how long has this problem been going on?
  • Is there enough data available to contain the problem and prevent it from getting passed to the next process step? If yes, contain the problem.

Step 2: Clarify the Problem

  • What data is available or needed to help clarify, or fully understand the problem?
  • Is it a top priority to resolve the problem at this point in time?
  • Are additional resources required to clarify the problem? If yes, elevate the problem to your leader to help locate the right resources and form a team. 
  •  Consider a Lean Event (Do-it, Burst, RPI, Project).
  • ∙Ensure the problem is contained and does not get passed to the next process step.

Step 3: Define the Goals

  • What is your end goal or desired future state?
  • What will you accomplish if you fix this problem?
  • What is the desired timeline for solving this problem?

Step 4: Identify Root Cause of the Problem

  • Identify possible causes of the problem.
  • Prioritize possible root causes of the problem.
  • What information or data is there to validate the root cause?

Step 5: Develop Action Plan

  • Generate a list of actions required to address the root cause and prevent problem from getting to others.
  • Assign an owner and timeline to each action.
  • Status actions to ensure completion.

Step 6: Execute Action Plan

  • Implement action plan to address the root cause.
  • Verify actions are completed.

Step 7: Evaluate the Results

  • Monitor and Collect Data.
  • Did you meet your goals defined in step 3? If not, repeate th 8-Step Process. 
  • Were there any unforeseen consequences?
  • If problem is resolved, remove activities that were added previously to contain the problem.

Step 8: Continuously Improve

  • Look for additional opportunities to implement solution.
  • Ensure problem will not come back and communicate lessons learned.
  • If needed, repeat the 8-Step Problem Solving Process to drive further improvements.