Making an Appointment with a Community Provider

Tags with a variety of words includingGratitude, Forgive, Purpose
Tags with a variety of words includingGratitude, Forgive, Purpose

The UI Employee Assistance Program (UI EAP) provides short-term counseling and assessment. It is possible that either you are looking for ongoing counseling or your UI EAP counselor may suggest it. But the idea of going to a new provider can be a somewhat unsettling. The UI EAP wants to help you in this process. To begin with, your UI EAP counselor will talk with you about possible resources who may be able to see you. UI EAP tries to keep information on ongoing providers. However, one size does not fit all. Below are a few tips to help in obtaining ongoing resources.


 It is not uncommon for the first contact you have to be you leaving a message with the referral. Many therapists do not have a receptionist so it is likely that you will need to leave a message. Some people may not realize this and then become frustrated calling again and again thinking they will get a live person. Some therapists do e-mail and yet many don’t. When you make the first call about making an appointment with a new therapist and have to leave a message, consider including the following information:

  • Name, Phone number and e-mail, best time to reach
  • What you are interested in. Marital, individual family therapy
  • And that you were referred by UI EAP

Questions to ask:

  • Are you taking new clients at this time?
  • If you are not, who would you recommend?
  • What is your experience working with (men, women, children, teens, couples)?
  • Do you accept my insurance and what are your session fees?
  • What is your policy in cancelations?

Additional Tips: 

Please consider contacting your insurance and informing them of the name and credentialing of the therapist you plan to see should you need to preauthorize your visit. It is not uncommon to have to complete paperwork either before the visit or before you even schedule an appointment. 

Additionally, although your UI EAP visits have been free, visit with the community provider will either be billed through insurance or paid out of pocket. Even though UI EAP may have referred you to a community provider, it does not mean that UI EAP assumes any responsibility for the cost of that community provider.