The Employee Assistance Program provides 6 free in person or virtual visits to you and your family, but is also happy to assist you find longer term community based resources in Iowa. You can do that by contacting EAP at eaphelp@uiowa.edu or 319-335-2085.
Doctor on Demand (DOD)
DOD is a free, virtual only mental health counseling and medication management service for employees and their family members who live or work in or out of the state of Iowa. To get started, visit the Wellmark Doc on Demand flyer (pdf) to scan the QR code or the website DoctoronDemand.com/Wellmark.
Counseling in the Community
Community based therapists often do not have receptionists. It is likely you will need to leave a message the first time you call, email or text. A few tips for your message are listed below.
- Your name, phone number and email, and best time to reach you
- What you are interested in (marital, individual, or family therapy)
- That you were referred by the UI EAP
Questions to Ask
- Are you taking new clients at this time?
- If you are not, who would you recommend?
- What is your experience working with (men, women, children, teens, couples)?
- Do you accept my insurance and what are your session fees?
- What is your policy on cancelations?
Additional Tips:
It can be helpful to contact your insurance prior to making an appointment to confirm your benefits.
Additionally, although your EAP visits are free, visits to a community provider will be billed through insurance or paid out of pocket. Your EAP benefit can only be used within UI EAP.