With the right mindset and skills, you can approach disagreements with confidence and turn them into opportunities to build trust and collaboration.
Building Your Confidence with Conflict
Our Building Confidence to Address Conflict Guide provides simple exercises to help you:
- Understand your hesitations or fears associated with conflict
- Reframe conflict as a chance to improve communication
- Practice small, low-stakes conversations
- Strengthen conflict resolution skills
- Prepare for and reflect on difficult conversations
Watch the story of a difficult work conversation
Watch as Marlene Chism recounts the story of a difficult conversation she had with her supervisor.
This video is on LinkedIn Learning, a free service for University staff and students.
Support for Personal Growth
Employee Assistance Program
Sometimes we can get in our own way and/or experience fear that prevents us from taking action and having difficult conversations. If you would like some support, please contact the Employee Assistance Program.
The Employee Assistance Program offers a range of support related to navigating conflict:
- Learn and practice active listening
- Raise emotional intelligence
- Think through body language and tone in communication
- Manage avoidance of difficult or even scary situations through gentle exposure
- Practice wording to get your point across
- And more!