The University of Iowa Employee Assistance Program (UI EAP) is a multidimensional, integrated service for faculty and staff and their families designed to support the employee throughout his or her work experience at U of I. The staff offers confidential short-term counseling and referral to help resolve a broad range of personal, work, and family problems. One function of UI EAP is to provide consultation to campus supervisors and leaders. As a leader or supervisor, you are in a unique position to encourage employees to seek assistance for their problems.
An often identified reason for consulting is when employees’ personal problems might be affecting performance. It is often difficult for those in the position of supervisor to address unacceptable performance with an employee. It is also often difficult for the employee to accept that they may be having performance problems that need attention. By addressing the performance issues while simultaneously also offering the UI EAP as a source of professional help, the supervisor/leader is able to provide encouragement for the overall health and productivity of the employee. Campus supervisors and leaders are encouraged to recommend the voluntary use of UI EAP to their employees who may be having performance problems as these are frequently associated with personal difficulties.
When the following situations occur in the workplace, the UI EAP may assist you in addressing the problem:
- When an employee demonstrates a change in work performance which could be either sudden or develop over a period of time
- Absenteeism or attendance problems
- Deteriorating or inconsistent work performance
- Presenteeism i.e. being at work but not “On the Job”
- Frequent or increased tardiness
- Increased errors, accidents, or missed deadlines
- Difficulties with concentration, confusion
- Change in attitude, mood, appearance
- Change in work relationships
- Frequent complaints either by the employee or about the employee by other employees.
- When there are no work performance problems but an employee shares a personal problem with you.
- When you are feeling stressed, frustrated, helpless, disappointed or anxious when thinking about an employee's work performance problems
The UI EAP can also provide information and assistance in finding the resources that you, as a supervisor or leader may need to address your concerns with the employee.
- Making a Supervisory Referral
- Consultations for Supervisors
- What To Do When an Employee is Depressed
Additional Supervisor Resources:
- Top 9 Tips for Dealing with Problem Behavior in the Workplace
- Supervisory Tools, Dartmouth College