Supervising Today's Students

Overview and Benefits

It takes a special set of skills to effectively hire, orient, motivate, train, and develop student employees. Therefore, Learning and Development, in partnership with the Pomerantz Career Center and the UI STEP program is pleased to offer a certificate program for UI faculty and staff which supports the UI strategic goal of undergraduate student success. The Supervising Today's Students Series (STS) focuses on developing skills for individuals who supervise and/or represent undergraduate students, while providing insights on how to best lead and support student employees.

All faculty and staff are invited to take part in the series, or select courses which are most pertinent to their individual needs. All courses are open to all regardless of participation in the certificate program. Participants who complete all STS series requirements will be eligible for a certificate. To be awarded a certificate, participants may complete any six courses of their choice.  The courses do not have to all be done in one semester.

In the past 4 years, the Supervising Today’s Students series has awarded 224 certificates to campus supervisors. In 92 workshops, we have had a total of 2,160 university employees attend. If you have any questions about the series, please contact Josh Frahm at or at 319-353-2838.


January 29, 2020 | 1:00 pm - 2:30 pm

The pre-employment process is the first step in creating a top of the line employment culture within your department. During this session, we will focus our discussion on how to attract the top student candidates by improving your workplace culture through highly effective processes at each level of pre-employment. We will focus on job advertisement, creating effective job descriptions, a culture defining interview process, and setting expectations for the student before they start. Gain the competitive edge with your pre-employment processes by attending this workshop.

February 6, 2020 | 10:00 am - 11:30 am

Effectively training front-line student employees is vital to the quality of customer service your organization can provide, but training students has some unique challenges. This course will address those challenges while offering participants an opportunity to explore training as a process that begins with your hiring procedures and continues throughout employment. Participants will have the opportunity to interact with each other while designing or updating their own student employee training program using a conceptual framework.

February 11, 2020 | 1:00 pm - 2:30 pm

Will you be supervising or interacting with international student employees? If so, this course is for you. International students are a tremendous resource to our campus. Awareness of both the benefits and challenges of cross-cultural supervision will help both supervisors and the students develop productive, positive, and collaborative working relationships. This session will be packed full of practical information as well as strategies for applying what you have learned.

March 11, 2020 | 10:30 am – 12:00 pm

My students are hired, so now what? Leading students can be an overwhelming job, but supervisors will leave this course with tips on how to communicate and build relationships with students while at the same time setting boundaries. Students today are asking for opportunities to be challenged in their workplaces, and as supervisors we have the opportunity to model leadership and set the example for our students so they may perform well and develop into strong leaders in their own right. We will also be exploring best practices in student employee supervision and the challenges and opportunities of leading students today!

March 4, 2020 | 10:30 am - 12:00 pm

Students gain many helpful academic and career skills from student employment. Sometimes, though, they don't readily connect that what they learn in their campus job will help them succeed in college now, and in work later in life. There are many benefits to helping students make academic/work connections. This workshop will share information about IOWA GROW®, a nationally recognized, time effective method for helping students make connections between work and academics. Participants will learn how to have effective IOWA GROW® conversations that improve job satisfaction, supervisor-employee relations, and overall student success.

March 23, 2020 | 1:00 pm - 2:30 pm

The UI has over 2,400 military-connected students, including veterans, active duty & reserves, national guard, dependents, and ROTC cadets. Not sure you could explain those terms if your supervisee asked? Draw a blank on what to say if your supervisee mentions they served in the military? After this session, you will have a working knowledge of these populations and US military branches. You will also leave with tools for addressing common stereotypes about people who have or are currently serving in the military with your student supervisees, and a better understanding of how to engage with these students in a way that respects this aspect of their identity without reducing them to it. 

April 1, 2020 | 10:00 am - 11:30 am - CANCELLED

Creating a safe and respectful work environment, free from harassment and discrimination, helps to promote productivity and student employee engagement. Supervisors who are prepared to respond effectively when small problems arise, can often prevent those small problems from developing into larger problems. This workshop covers a variety of situations that student supervisors might face and explores options for addressing situations, including where to get support and when to formally report possible misconduct.

April 6, 2020 | 1:30 pm - 3:00 pm

What comes to mind when you think of evaluating employee performance?  The once-a-year performance review?  One-size-fits-all forms that don’t really match the needs of your staff?  Where do I even start?  Who has time for that?  This session will focus on strategies for providing consistent, ongoing, timely feedback, types of assessments, and how those strategies change as team size increases.  Most importantly, you’ll take away some practical ideas you can start with as soon as you get back to your desk – not in a few months!

April 15, 2020 | 1:00 pm - 2:30 pm

The key to having a successful workplace culture, and in turn a successful workplace, starts and ends with your employees. In this case, that involves student employees. This workshop will focus on getting your students on board with your departmental culture from day one. Our presentation will focus on how to set clear expectations, set appropriate goals for your employees, create open and winning relationships, and go through how to hold your employees accountable. We look forward to discussing many tips and best practices in a positive and interactive setting.

Course Instructors in Session Order

  • Josh Frahm, Associate Director, Student Employment Programs | Pomerantz Career Center
  • Lindsay Moen, Public Services Librarian | Special Collections & University Archives
  • Brandon Paulson, Senior Advisor, ISSS & Shuhui Lin, International Student Support & Engagement Coordinator
  • Anita Cory, Assistant Director—Student Organization Misconduct | Dean of Students
  • Teri Schnelle, Associate Director | Assessment & Strategic Initiatives
  • Chelsea Burk, Student Support Specialist | Matt Miller, Military & Veteran Educational Specialist
  • Sara Feldmann, Assistant Director, OSMRC & Deputy Title IX Coordinator
  • Kimberly Keister, ITS Support Consultant | ITS—Enterprise Services
  • Josh Frahm, Associate Director, Student Employment Programs | Pomerantz Career Center

A very special thanks to our course instructors for their willingness to share their expertise and knowledge with our campus community!


Open enrollment will occur for each semester. Please register for each class separately when listed on the Employee Self Service site. Available sessions default to alphabetical order and all courses connected to this series will be listed as "STS: course title". Also, watch for our advertising channels (brochures, web, listserv) for current offerings.

Contact Information

Learning and Development

Campus Address
121-51 USB
Mailing Address

121 University Services Building, Suite 51
Iowa City, IA 52242-1911
United States