For those who want to work with a provider outside of the Employee Assistance Program, here are some tips on accessing those services.
Doctor on Demand (DOD)
DOD is a virtual mental health counseling and medication management service for employees and their family members who are covered by UIChoice or UISelect. DOD is covered by insurance with no copay, regardless of whether you live in Iowa or another state.
To get started, visit the Wellmark Doc on Demand flyer (pdf) to scan the QR code or the website DoctoronDemand.com/Wellmark.
Counseling in the Community
Community based therapists often do not have receptionists. It is likely you will need to leave a message the first time you call, email or text. A few tips for your message are listed below.
- Your name, phone number and email, and best time to reach you
- What you are interested in (marital, individual, or family therapy)
- That you were referred by the UI EAP
Questions to Ask
- Are you taking new clients at this time?
- If you are not, who would you recommend?
- What is your experience working with (men, women, children, teens, couples)?
- Do you accept my insurance and what are your session fees?
- What is your policy on cancelations?
Additional Tips:
It can be helpful to contact your insurance prior to making an appointment to confirm your benefits.
Additionally, although your EAP visits are free, visits to a community provider will be billed through insurance or paid out of pocket. Your EAP benefit can only be used within UI EAP.