Finding the right care for the right situation.

With many care options available today, knowing where to go for specific illnesses or injuries can be challenging. The Benefits Office wants to help our covered health insurance members understand where they can go for care when symptoms arise or accidents happen. Knowing the right place to go helps you with a speedy recovery and saves you time and money. 

Primary Care Provider (PCP)

If you need non-emergent care, your primary care provider (PCP) should be your first stop. They know you and your medical history best and can help with most of your health issues or help you find a specialist if needed. Your PCP will also help you stay on track with annual check-ups and age-appropriate tests. 

Common reasons to see your PCP:

• Annual checkup
• Chronic conditions
• Immunizations
• An injury that is not healing
• Pain that won't go away
• Physical or mental changes
• Sports physicals

24/7 Call Lines

Staffed with registered nurses and referral specialists are designed to help callers answer health-related questions, assist with appointment requests, and help address other service concerns 24 hours, seven days a week.

• UIHC Integrated Call Center
  1-800-777-8442  |  319-384-8442
• Mercy On Call
  1-800-358-2767  |  319-358-2767

QuickCare

Walk-in clinics that can treat patients (6 months and older) with minor illnesses and injuries when your primary care provider is unavailable. open evenings, weekends, and some holidays.

Reserve your spot online/Check patients waiting:
If you already know what location you want to visit, you can reserve your spot at that clinic by going online and viewing available times to select your spot. Plus review the current estimated wait time at a specific location. 

Telehealth/Video Visits

In the wake of Covid-19, telemedicine has become increasingly important for our plan members. You and your family can speak with experienced healthcare providers who can treat the most common medical conditions and prescribe some medications from the comfort of your home. Visits can be scheduled through a smartphone app or your healthcare provider's free patient portals like MyChart. 

Get treatment for the following common symptoms:

• Cold and flu
• Bronchitis and sinus infections
• Urinary tract infections
• Sore throats
• Allergies
• Fever
• Headache
• Pink eye
• Skin conditions

**Mental health services are NOT covered under our plans. 

Urgent Care

At Urgent Care, you can be seen for the same conditions as at QuickCare, and more. Get help when you need it, and you may even be able to avoid an unnecessary emergency room visit. 

• X-rays
• Treating broken/fractured bones
• Treating strains and sprains
• Assisting with dehydration (IV fluids)
• Treating cuts and scrapes (stitches)
• Respiratory infection

Emergency Room

If a person could die or be permanently disabled, it is an emergency. Call 911 immediately or go to the emergency room if you are having a serious life-threatening condition. 

Common emergency room problems

• Head injury
• Stroke
• Severe bleeding
• Chest pain
• Abdominal pain
• Difficulty breathing
• Severe pain
• Newborn fever
• Major trauma
• Suicidal thoughts