Would you like to be part of a team that collaborates and realizes the potential for positive change?

• Staff benefit by reduced frustration, elimination of wasted time in the process, reduced errors, and better collaboration.
• Leaders benefit by more engaged staff, greater innovation and collaboration and reduced costs.
• Departments benefit by more transparency with engaged teams driving improvements that provide benefits to the customer.

Characteristics of Effective Teams

• Everyone participates to create change and has an equal voice.
• Focus on quality, results, and customer satisfaction.
• Does not let perfection get in the way-strives for incremental improvements.
• Goals are communicated, attainable and measurable.
• Success is celebrated.
• Access, opportunity, and diversity are embraced.
• Members continue to invest in professional development.
• Willingness to share successes and lessons learned with others.

Leader Behavior Matters

• Lead with humility. Humility is an enabling principle that precedes learning and improvement.
• Practice the art of problem solving. Involve employees in improving the work done in their areas.
• Bring out the best in others. Recognize the work of others.
• Clearly communicate the direction and purpose of the organization to all. Develop goals and standards that are connected to the organization’s goals.
• Develop and increase the improvement capability of people.