Departments are encouraged to contact their local HR leader(s) and Organizational Effectiveness (OE) when they have needs that may involve business process improvement. We can provide resources and can refer consultants based upon the need or request. OE connects campus to tools and HR representatives for process improvement initiatives.

What are the Benefits?

Process improvement benefits all involved parties-the customers, the staff that do the work, the leaders and the departments.

• Customers benefit by reduced waiting time, less errors and higher customer satisfaction ratings.
• Staff benefit by reduced frustration, elimination of wasted time in the process, reduced errors, and better collaboration.
• Leaders benefit by more engaged staff, greater innovation and collaboration and reduced costs.
• Departments benefit by more transparency with engaged teams driving improvements that provide benefits to the customer.